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Remote Technical Support (RTS) service helps
optimize the network availability and performance, and reduce
maintenance costs. Featuring highly skilled and experienced system
engineers, Aster Telesolutions, Inc. can deliver remote support via
phone or modem, and enables rapid response and resolution of system
problems and outages. In Aster, RTS services are currently available
for data, optical and wireless products.
Features :
• 24 x 7 business day, service coverage options
• Remote Test lab simulation
• Troubleshoot system problems down to the hardware or software
component level
• Development Support
• Field Test, Resource, Development
• Pre Sales Support
• Understand, Customise, Demonstrate, Clarify
• Deployment Support
• Post Deployment Support
• AMC & Warranty Service, Logistics,
Benefits
• A systematic approach to maintaining and leveraging Aster for
Global coverage
• Provides consistent global support to fit your maintenance
requirements
• Helps reduce maintenance costs and enhance revenue growth with
improved network performance, reliability, and availability
• Assist in identifying and applying periodic software maintenance
fixes and software updates on covered elements, in accordance with
the product lifecycle policy
• Provide single point of contact to remote system engineers who
troubleshoot and resolve system problems via phone or modem
connection, answer questions regarding system problems, and provide
software updates to clear faults and diagnose hardware problems
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